Course Description
The topics covered in this course include: Types of Training, Who Needs Training?, OH and S Training and the Law, Employee Responsibilities, Safe Work Practices, Health and Safety when using a Computer, Lighting, Seating, Keyboard and Mouse, Monitor and Document Placement, Work Process, Emergency Preparedness Process, Risk Assessment, Planning and Documentation, Every Day Safety, Protective Equipment, Emergency, How Employees will be notified, Evacuation Procedures, Evacuation Procedures – Fire, Safety Procedures – Earthquake, Emergency Supplies and First Aid, Vital records protection, Competent Persons, Closing the Facilities, Assessing damage post-disaster, Resuming Operations, Maintenance - Fire Prevention, Maintenance – Disability, Maintenance - Material Safety Data Sheets, Maintenance - Trash and Recycling, Maintenance – Security, Maintenance - Electrical Outage, Maintenance - Emergency Evacuation Plan, Maintenance - Disaster Supplies and Maintenance - Tools and Equipment, Control Measures, Personal Protective Equipment, Eye and' Face Protection, Head Protection, Foot, Hand and Body Protection, Ear Protection, Machine Guarding, Flammable and Combustible Liquids, Machinery and Tools, Confined Spaces, Electrical, Electrical – Examination, Installation and Use, Walking and Working Surfaces, Housekeeping, Aisles and Passageways, Covers and Guardrails, Floor Loading Protection, Protection for Floor Openings, Protection of Open-Sided Floors, Platforms, and, Runways, Stairway Railings and Guards, Checklist for Prevention of Fire and Monitoring, Risk Assessment, Risk Assessment Baseline Activities, Comprehensive Survey, Change Analysis, Hazard Analysis, Health and Safety Inspections, Analysis of Hazards, Employee Reports, Accident and Incident Investigations, Injury and Illness Trend Analysis, Self-Inspection Checklists and General Duties, Accident Prevention, Direct Causes of Accidents, Indirect Causes of Accidents, Basic Causes of Accidents, Accident Investigations, Reporting and Investigative Procedures, Procedures - Define the Scope, Procedures - Assign a Team, Procedures - Visit and Inspect the Site, Procedures - Conduct Interviews, Procedures - Analyze the Data, Procedures - Summary Report and Job Safety Analysis, Industrial Hygiene Process, Recognizing Hazards, Engineering, Work Practice Controls, Administrative Controls, Types of Hazards, Air Contaminants, Chemical Hazards, Biological Hazards, Physical Hazards, Ergonomic Hazards and Material Safety Data Sheets.
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Customer Service and Consulting
The topics covered in this course include: Managing Transition, External Analysis, Economic Changes, Industry Changes, Technological Changes, Social Changes, Legal and Legislative Changes, Eco-environmental Changes, Internal Analysis - factors for success, Internal Analysis - resource audit, Change Management Steps, Choosing the Target, Getting the
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Records Management
The topics covered in this course include: Introducing Records Management, Records Management General Principles, What is a record?, Why do we create records?, When do we file?, Who is responsible for Records Management?, How we create and file records?, Record Security, Record Disposal, Hazards of Incorrect Disposal, Where can I get help? and Reco
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Negotiation
The topics covered in this course include: Negotiation, Influencing, Persuasion and Negotiation, Start with yourself , Processing and Reacting, Self-talk, Take time to collect yourself, Redefining Yourself , Being Assertive, Look as if you mean it, Breathe, Mind movies, Bin the extras and Your Radar, Influence and Persuasion, The Groundwork, Seek v
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Positive Workplace Environment
Positive Workplace Environment
Time and Stress Management
The topics covered in this course include: Introduction, Characteristics for Attaining Success, Purpose,Curiosity, Determination, Risk-taking, Integrity and Balancing Work and Home Demands, What is Stress?, Sources of Stress, Being in the Wrong Job, Information Overload, Fear of Being Fired, Feelings of Powerlessness, Traumatic Events & Managing St
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